Sturm European Military Surplus · Teesar Inc.
Returns, Replacements & Warranty
How to inspect your order, submit a complaint, request a return or replacement, cancel an order, and submit a warranty claim with Sturm USA. Please read this policy carefully before initiating any return, cancellation, or warranty request.
Last updated: 5/26/2026
Part 1 · Returns & Replacements
- 14-Day Inspection Window
- How to Submit a Complaint
- Categories of Returns
- Damaged in Transit & Carrier Claims
- Surplus Condition Expectations
- Return Authorization (RMA) Process
- Acceptable Return Condition
- Return Shipping Address
- Return Processing Timeline
- Partial Returns
- Order Cancellation & Restocking Fees
- If Sturm Denies Your Return Request
Part 2 · Warranty Coverage
Part 1
Returns & Replacements
Section 1
14-Day Inspection Window
The customer has 14 days from the invoice date to inspect goods and submit any complaints. Sturm is not responsible for any claims made after this 14-day window.
We strongly recommend that customers inspect their orders within a few business days of receipt, while there is still ample time within the inspection window to identify any issues and submit documentation.
Section 2
How to Submit a Complaint
All complaints must be submitted in writing by email and must include the following:
- Customer account name and Sturm invoice or order number
- A clear written description of the issue
- Photographs documenting the issue (close-up of the affected area, plus a photo of the overall item and any packaging if relevant)
Sturm reserves the right to deny any replacement or credit request at our sole discretion.
Section 3
Categories of Returns
Different return categories are handled differently. The table below outlines how Sturm typically responds to each:
| Return Reason | How Sturm Handles It |
|---|---|
| Defective items (manufacturer defect) |
Usually accepted. Replacement is the most common resolution for MIL-TEC® and brand items. For surplus items, the resolution is typically a credit to the customer’s account rather than replacement, since surplus stock varies in condition and exact replacements may not be available. |
| Wrong item shipped (Sturm error) |
Usually accepted. Sturm pays return shipping. |
| Damaged in transit | Handled via the carrier claim process (see Section 4). |
| Buyer’s remorse (over-ordered or no longer wanted) |
Usually not accepted. If accepted at Sturm’s discretion, the customer pays return shipping. |
Section 4
Damaged in Transit & Carrier Claims
Responsibility for damage or loss that occurs in transit depends on who scheduled the shipment:
Sturm-scheduled shipments
If Sturm scheduled the shipment, Sturm will handle the carrier claim for any damage or loss that occurs in transit. Replacement or credit will be issued once the claim has been processed.
Customer-scheduled shipments
If the customer scheduled the shipment, the carrier claim is the customer’s sole responsibility. Sturm is absolved of any credit or replacement responsibility for damage or loss on customer-scheduled shipments, per Section 8 of our Terms & Conditions.
Section 5
Surplus Condition Expectations
Authentic military surplus is, by definition, used or previously issued goods. Condition variation, wear, fading, stains, repairs, country-of-issue markings, and other characteristics consistent with prior military service are expected and are not considered defects.
Sturm grades all surplus inventory by condition (Used, Like New, etc.) and the grading is noted on each product page prior to purchase. By ordering surplus, the customer acknowledges and accepts that the goods will arrive in a condition consistent with the listed grade.
Surplus is sold as-is. Sturm does not offer any warranty or repair options on authentic military surplus, and surplus items are not covered by the MIL-TEC® warranty or any other warranty program. For brand-warranted product lines, see Part 2 of this page.
Repeated condition-based returns of surplus items: if a customer repeatedly returns surplus goods citing condition complaints, Sturm reserves the right to terminate all future surplus sales to that customer. Customers who do not want pre-owned goods should order new Mil-Tec® or other newly-manufactured product lines instead of authentic surplus.
Section 6
Return Authorization (RMA) Process
All returns require prior approval from Sturm. The customer must contact Sturm to request return authorization before shipping any goods back to our warehouse.
To begin the process, contact your Sturm salesperson by phone or email and describe the issue. After discussion, the salesperson will issue an RMA (Return Merchandise Authorization) number. The RMA number must be referenced on the return shipment so we can identify and process it correctly when it arrives.
Unauthorized returns will not be accepted at our facility. Goods sent back without an RMA number may be refused at delivery or returned to sender at the customer’s expense.
Section 7
Acceptable Return Condition
Returned items must arrive in resaleable condition. Specifically, returned items must be:
- In original packaging
- Complete with all included accessories (manuals, tags, hangtags, hardware, sub-components, etc.)
- Free of any dealer markings, labels, stickers, price tags, or modifications applied by the customer
Items returned that do not meet these conditions may be denied a credit at Sturm’s discretion, or may incur additional charges to restore the item to resaleable condition.
Section 8
Return Shipping Address
Once Sturm has issued an RMA number, all approved returns must be shipped to the following address. Please reference your RMA number on the outside of the package and on any included paperwork.
Return Address
Sturm European Military Surplus Teesar Inc.
430 S Erwin Street
Cartersville, GA 30120
Returns sent to any address other than the address above may be refused or delayed in processing.
Section 9
Return Processing Timeline
Once the return arrives at our Cartersville warehouse, Sturm has up to 30 days to review the shipment, return the items to inventory, and apply the appropriate credit to the customer’s account.
We will notify the customer by email when the credit has been issued.
Section 10
Partial Returns
Sturm accepts partial returns. Customers do not need to return an entire order if only some items are affected by the issue. Each item being returned must still be covered by an RMA number issued through the normal return authorization process (see Section 6).
Section 11
Order Cancellation & Restocking Fees
Customers have the right to cancel an order at any time prior to shipment. Cancelled orders are subject to a 2% restocking fee, which must be paid in full before the customer’s next order is processed.
Exception — orders with an issued RMA: items or orders that are returned through the proper RMA process (see Section 6) are not subject to the 2% restocking fee. The restocking fee applies only to cancellations and to orders returned to stock outside of the RMA process (such as orders sitting unshipped for 30 days per Section 8 of our Terms & Conditions).
Section 12
If Sturm Denies Your Return Request
If a customer is unsatisfied with an order and Sturm denies a credit or replacement request, the customer is responsible for paying all return shipping costs before any credit will be issued to the account.
Part 2
Warranty Coverage
Warranty terms for Sturm-distributed brands and guidance for submitting warranty claims. Warranty coverage varies significantly by product category — military surplus is sold as-is with no warranty (see Section 5 above), while brand-manufactured product lines carry their own warranty periods. Please review the section that applies to your product before contacting us.
Section 13
MIL-TEC® 30-Day Warranty
Sturm provides a 30-day warranty on MIL-TEC® items, beginning on the date the customer sells the item to the end user (not the date the dealer received it from Sturm).
To claim warranty replacement, the customer must provide:
- The dealer’s receipt to the end user, or
- The dealer’s sales order number, in either case showing the date of sale to the end user
- Photographs documenting the defect or issue
Warranty resolution is typically by product replacement.
Section 14
Swiss Eye® 2-Year Warranty
Swiss Eye® ballistic tactical eyewear is covered by a 2-year warranty and replacement program.
To submit a Swiss Eye® warranty claim, the issue must be documented with photographs of the defect or damage. Include a clear close-up of the affected area and an overall photo of the frame, lens, or accessory in question.
Section 15
How to Submit a Warranty Claim
Regardless of the brand, all warranty claims should be submitted to your Sturm salesperson by email or phone. Please include the following with your claim:
- Customer account name and Sturm invoice or order number for the original purchase
- Brand and product description of the item
- For MIL-TEC® claims: dealer’s receipt or order number showing date of sale to the end user (within the 30-day window)
- A clear written description of the defect or issue
- Photographs documenting the defect (close-up of the affected area plus an overall photo of the item)
Sturm reserves the right to deny any warranty claim that does not include the required documentation, that falls outside the applicable warranty period, or that is determined to result from misuse, normal wear and tear, or unauthorized modification.
Section 16
Warranty Summary by Brand
Quick reference table for warranty coverage across the product categories Sturm distributes:
| Category / Brand | Warranty Period | Notes |
|---|---|---|
| Military Surplus | No warranty | Sold as-is in graded condition |
| MIL-TEC® | 30 days | Starts on date of sale to end user; receipt or order number required |
| Swiss Eye® | 2 years | Issues must be documented via photographs |
Start a Return or Warranty Claim
Need to request a return, replacement, or warranty claim?
To request an RMA number, submit a complaint within the 14-day inspection window, cancel an order, or submit a warranty claim on a MIL-TEC® or Swiss Eye® product, contact your Sturm salesperson directly by phone or email. Please have your invoice or order number ready, along with photographs of the issue and (for MIL-TEC® warranty claims) the dealer receipt or order number showing the date of sale to the end user.