Sturm European Military Surplus · Teesar Inc.
Frequently Asked Questions
Answers to the questions we hear most often from current and prospective Sturm USA dealers. Tap any question below to expand its answer.
Last updated: 5/26/2026
Category 1
Account & Eligibility
How can I become a seller of your products? +
Register on our website. Your registration provides us with all the information we need to build your dealer account. After you submit, our team will review your application and follow up with the next steps to complete account setup.
How long does dealer account approval take? +
Approval can take anywhere from a few minutes to a few days, depending on the time of week you register. Registrations submitted during business hours are typically reviewed faster than weekend or evening submissions.
Can I see pricing before becoming a dealer? +
No. Pricing is only available to approved dealer accounts — we do not display wholesale pricing publicly. Once your dealer account is approved, you will have full access to product pricing and bulk discount tiers when logged in.
I am not a business — why can’t I buy products from you? +
Sturm USA is a B2B (business-to-business) wholesale distributor. We specialize in distribution to retailers and dealers, and we do not sell directly to end consumers. This allows us to support our dealer network without competing with the businesses we supply. To purchase Sturm or MIL-TEC® products, please find an authorized dealer.
Category 2
Ordering & Sales Channels
How do I order — by phone, email, or website? +
We accept orders through any of the following channels:
- Our website (when logged in to your approved dealer account)
- Phone
- Fax — yes, we still accept fax orders for our long-time customers
Are you EDI/API compliant? +
Yes, we are EDI compliant. Please contact info@sturm-miltec.com to discuss being set up in the portal.
We are currently developing API connections to better serve our customers.
Do you have a printed catalog? +
Due to the fast-changing nature of our military surplus inventory, we no longer publish a printed catalog. All current products and live availability are listed on our website.
Do you ship to Canada or internationally? +
Yes. We service multiple countries across the globe — most frequently Canada and South America. International accounts are paid by wire transfer in advance per our Terms & Conditions.
Do you dropship? +
We do not currently offer a dropship program. We are developing software to provide this service to our customers on a limited basis with specific terms in the future.
Can I sell your products on Amazon? +
We are not currently accepting new Amazon vendors.
Category 3
Pricing, Payment & Invoicing
What’s the minimum order? +
Our minimum order is $300.00 USD. For full order requirements — including per-item minimum quantities and bulk discount thresholds — see our Order Requirements page.
What payment methods do you accept? +
We accept the following payment methods:
- Credit card
- ACH (electronic bank transfer)
- Net payment terms (for approved accounts)
International accounts pay by wire transfer in advance. See our Terms & Conditions for full payment details.
Do you offer credit terms or net terms? +
Yes. Net payment terms are available after you submit and we approve a completed credit application. Please contact info@sturm-miltec.com to request the credit application form.
All new accounts begin on credit card payment terms until net terms have been approved. Customers on net terms who choose to pay by credit card will be charged an additional 5% processing fee.
When will I be charged for my order? +
Your account’s payment method will be charged once your order has been packed and the shipping charges have been added to the order. Because surplus shipping costs can only be calculated once an order is packed, the final charge happens at that point rather than at checkout.
See our Shipment of Your Order page for more on why shipping is calculated at pack time.
Where is my invoice? +
Your invoice is sent by email from quickbooks@notification.intuit.com. If you cannot find it in your inbox, please check your spam or junk folder — QuickBooks notifications occasionally land there on first send.
You can also log in to your web account to view invoices online, or contact shipping@sturm-miltec.com for assistance.
Category 4
Shipping, Returns & Warranty
When will my order ship? +
You can check your order’s progression by logging into your account on our website, or contact shipping@sturm-miltec.com for a status update.
See our Shipment of Your Order page for standard shipping windows and expedited options.
What’s your return policy and warranty? +
Please see our Returns, Replacements & Warranty page for full details — including the 14-day inspection window, the RMA process, the MIL-TEC® 30-day warranty, and the Swiss Eye® 2-year warranty.
Still Have a Question?
We’re glad to help.
Can’t find your question on this page? Reach out by phone or email and we’ll get back to you. Our team has been doing this since 1983 and there isn’t a question about military surplus or MIL-TEC® we haven’t heard before.
Sturm European Military Surplus Teesar Inc.
430 S Erwin Street, Cartersville, GA 30120
General: info@sturm-miltec.com
Shipping & orders: shipping@sturm-miltec.com